Everything Korea: February 1 Episode, the Lunar New Year

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The Year of the Red Monkey:

Energy, Liveliness and Success.

Korea (as well as China, Vietnam, Laos, Singapore and many Asian countries) celebrate two New Years’– one on Jan. 1 and the Lunar New Year celebration, which this year falls on February 7th to 10th.

Each lunar new year has an associated animal, as well as a related element like fire (red), water (black), earth (yellow), metal (white) and wood (blue), all which rotate over a 60 year cycle. Hence, Red (Fire) Monkey, Black (Water) Snake, White (Metal) Dragon, etc.

It’s a great time to re-connect with Korean teams and friends. For your Korean colleagues (in Korea), you can wish them “Happy Lunar New Year” by phone, text, or email, late afternoon on Thursday February 4th (so, Friday AM in Korea, which is their last day in office prior to Holiday).

For expat Koreans working outside Korea/ globally, or in your local operations, you can wish then Happy Lunar New Year on Sunday February 7, or Monday February 8.

Here is the formal greeting–Sae hae bok mani ba deu say yo Give it a try. You will find it will be greatly appreciated.

Give it a try. You will find it will be greatly appreciated.

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http://forms.aweber.com/form/64/2141090564.htm

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Everything Korea, Best of 2015—an encore Episode, On-boarding From June 15

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I truly enjoy sharing the nuances of Korean business culture—whether through my books, Vodcasts like this one, in media interview and articles, or coaching those new to the Korea facing workplace.

Long part of my core business has been On-boarding.  In fact, this week I have a number of engagements scheduled in Southern California with some planned for San Francisco in the next future.

On-boarding or, organizational socialization is where new employees, from C-level staff to entry-level hires, acquire necessary knowledge, skills, and behaviors to be effective in their job.  In most cases for my work this means those employed by Korean companies, but it also includes those partners that provide services to Korean global firms  

A common false assumption taken by some is those new to the company or project “will get” the cultural nuances without considerable support.  Nothing can be more mistaken.  

I find the Struggles for non-Koreans can range from team members not dealing with matters feeling it may offend their Korea colleagues to being perplexed and frustrated why approval processes are so complex or why Finance appears to be the making final call in critical operational decisions. The later two situations covered extensively in my books Korea Facing and Korea Perspective.  See link below.

All said, my role in On-boarding is to provide context and the reasons behind Korea facing business, while over time mentoring, coaching and steering teams and C-level leadership to solutions.

If coaching and mentoring is like something you and your company can benefit from, I have blocked out some times I’m available to discuss more.

To facilitate and with my rather demanding workload and travel, Stacey, my personal assistant at stacey@koreabcw.com can schedule us for a time.

Until next time…

Link to Don’s books

http://www.amazon.com/gp/search?field-author=Donald+Southerton&index=books

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Everything Korea, Best of 2015—an encore, Ten Insights From September 14

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https://youtu.be/1XXkAhXbpUc

In this episode I’d like to share  “Ten Insights into Korean business.”  This is something I often incorporate into one on one coaching and mentoring sessions.  It was also developed in collaboration with a senior Korea manager specifically to explain to his team’s Westerners on the company—the Westerners lacking first hand knowledge in the mother company and seeing the Company only in their local operations. In particular, there was a gap between how things were executed in Korea and had evolved locally– to a model less efficient and with time-consuming procedures.

To begin,  

Trust There is a very strong trust within teams and in the company. This is often because of a legacy in achieving many bold accomplishments—often seemingly impossible tasks.

Family Traditional family norms permeate the work culture (Elder brother as boss, senior managers, etc.) and the related concept that co-workers are seen as family.

Challenge A one-word summary of the Korean workplace would be Challenge–both in what it has overcome and in what it expects of its global employees.

Input Companies are very hierarchical, but actively demands input from all levels. In fact, top management make decisions based on the expectation that the lower levels have considered all possible outcomes and challenges.

Teamwork Once a decision is made all dissenting or differing opinions unite to embrace success.

Solution In Korea, employees do not bad mouth or put down their company. In fact, employees feel that such an attitude is “part of the problem” and not “part of the solution.” Even among friends, negative thoughts are not shared.

Relationships From higher ranks to the lower ranks, they are very hierarchical. But, here are also very protective organizations. On one level, norms dictate that Seniors are demanding of their Junior employees. One reason is to make sure Juniors learn the work expectations, practices, and culture.

On another level, workers must ensure that mistakes are not made that could reflect badly on their Seniors the department, or the company. Once a Junior works for a Senior that Jr. is part of a network of other employees under the umbrella or protection of the Senior.

Expectations There are very high expectations that must be met.  Doing a great job is what you are paid to do….

Collaboration The American workplace process is often to receive an assignment, clarify details, go off, work hard, and come back to the manager with the result.

The Korean staff will take a different approach. They will receive an assignment, work and discuss it collectively with others, and go back to the manager on multiple occasions informally to make sure they are following the path the manager wants. This method takes times, but Korean workers know when the manager sees the result, it will be what the senior requested.

Adaptability Flexibility and acceptance of change. Projects are subject to lots of change—some speed up, while others stall.

Questions, Comments?  Want to chat?

To facilitate and with my rather demanding workload and travel, Stacey, my personal assistant at stacey@koreabcw.com can schedule us for a time.

All the best…

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Everything Korea, Best of 2015—an encore Episode, On-boarding From June 15

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https://youtu.be/YjvC-Ik2oTk

I truly enjoy sharing the nuances of Korean business culture—whether through my books, Vodcasts like this one, in media interview and articles, or coaching those new to the Korea facing workplace.

Long part of my core business has been On-boarding.  In fact, this week I have a number of engagements scheduled in Southern California with some planned for San Francisco in the next future.

On-boarding or, organizational socialization is where new employees, from C-level staff to entry-level hires, acquire necessary knowledge, skills, and behaviors to be effective in their job.  In most cases for my work this means those employed by Korean companies, but it also includes those partners that provide services to Korean global firms  

A common false assumption taken by some is those new to the company or project “will get” the cultural nuances without considerable support.  Nothing can be more mistaken.  

I find the struggles for non-Koreans can range from team members not dealing with matters feeling it may offend their Korea colleagues to being perplexed and frustrated why approval processes are so complex or why Finance appears to be the making final call in critical operational decisions. The later two situations covered extensively in my books Korea Facing and Korea Perspective.  See link below.

All said, my role in On-boarding is to provide context and the reasons behind Korea facing business, while over time mentoring, coaching and steering teams and C-level leadership to solutions.

If coaching and mentoring is like something you and your company can benefit from, I have blocked out some times I’m available to discuss more.

To facilitate and with my rather demanding workload and travel, Stacey, my personal assistant at stacey@koreabcw.com can schedule us for a time.

Until next time…

Link to Don’s books

http://www.amazon.com/gp/search?field-author=Donald+Southerton&index=books

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Everything Korea, Best of 2015—an encore Episode—The Short Answer -From June 8th

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Link to Vodcast https://youtu.be/jCSoN3-RxXY

I was on a conference call last week when asked how best to describe my work—and do I provide consulting for CEO and C-level management—her organization’s international development committee made up of a number of CEOs.

My short answer was that a client and long friend, then a CMO for a major company best described my practice to others as Everything Korea… I also like having been introduced as “ a high power consultant” or Don is “the guru, the guy CEOs want to have their voice heard with, “ the later shared on Seoul’s eFM tbs Koreascape.

Pondering over the weekend on the question from the conference call much of what I do is provide context and a strategy to decision-makers involved in Korean facing business projects that range into the hundreds of million of Dollars.

In particular, I provide counsel and solutions based on my years working with Korean business—a good part in the international expansion into new markets and the challenges that surface and as a client once asked “ where are the landmines he needs to be aware of and avoid.”

So this gets to why I post weekly Vodcasts, frequent media commentaries, case studies as well as books on Korea facing topics. They all serve as channels to support and educate.

This said, in my consultancy each engagement needs to be approached on a case-by-case basis—no two situations identical.

If you feel you might benefit from my C-level insights, I’ve blocked out availability to chat and discuss….

To facilitate and with my rather demanding workload and travel, Stacey, my personal assistant at stacey@koreabcw.com can schedule us for a time.

In closing

A great book on the reshaping of the American economy and the New Order… check out Richard Florida’s The Rise of the Creative Class, Revised Edition. I prefer the hardcover.

And the music on Repeat Song listened to while drafting this week’s episode—Pink Floyd, “Wishing You Were Here” Re-mastered Available on iTunes.

Links

Seoul eFM Koreascape: Korean Corporate Culture insights

https://www.dropbox.com/s/v5siwvpyhor2uff/Copy%20of%20002%20KS%201214150404_1.mp3?dl=0

The Rise of the Creative Class http://www.amazon.com/Rise-Creative-Class-Revisited-Anniversary-Revised/dp/0465029930/

Pink Floyd, “Wishing You Were Here” https://itunes.apple.com/us/album/wish-you-were-here-remastered/id704223460

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Everything Korea, December 7 Episode: Top 4 Ills

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Korean global business can come with some serious challenges, especially if dis-connects between teams are left unchecked. With mentoring, coaching and a strategy, it’s possible to reduce these ills, and greatly improve morale and operations. So what are some of the common issues? I have listed 4 that surface often, and frankly I deal with and provide solutions.

1. A common perception is that the allegiance of Korean expatriates assigned to a local subsidiary is to the Korean HQ over local matters. This, in turn drives their actions to the detriment of the local operations.

2. Another overarching issue is Trust, especially with the sharing of information.Many feel it is one-way (Korea requesting data and reports) but little feedback from Korea. It can even be perceived that little or poor communication exists even between HQ departments, or with their sister affiliates and suppliers.

3. Koreans assigned to local operations need to be more receptive to change, and be more 50-50/ give and take in interactions.

4. Local teams were hired with expectations “to Do something– Build something Grand. “ Seeing little progress this can lead to poor morale at local operations and can result in the high turnover of employees. Some feel it also taints the ability of local operations to recruit new team members within their respective industry.

Again, these concerns can be addressed and mitigated. It’s what I do. Would you like to schedule a time to discuss your needs?

To facilitate and with my rather demanding workload and travel, Stacey, my personal assistant at stacey@koreabcw.com can schedule us for a time.

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Everything Korea: November 23 Episode, The New Book

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I’d like to share a short preview of my next book on Korean global business.

Following in the footsteps of my other recent publications, it will continue to provide “knowledge of the tribe” and insights— all worthy of probably my most original title, which I will be disclosing closer to the release date along with cover art.

This said, I have always found books about Korean business and culture informative, but they can be locked in time. In other words they are relevant and accurate at their publication, but with Korea’s ever changing society and economy shifts in workplace norms, practices and attitudes the content requires constant revisions and updating. In particular, with regard to overseas Korean operations, change is even more dramatic.

Recognizing this challenge, I have taken an approach to my latest book sharing insights into Korea facing business by building upon a recent round of my articles, commentaries and case studies—then all updating and revising to stay as current as possible.

Noting this, I share my observations and remarks on Korean global business —many subjects revisited while new trends are explored and all deconstructed.

Look for publication updates as we get closer to a release date.

In the meantime, would you like to schedule a time to discuss your Korea facing business needs?

To facilitate and with my rather demanding workload and travel, Stacey, my personal assistant at stacey@koreabcw.com can schedule us for a time.

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Everything Korea, November 16 Episode: Crafting a “Way”…

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Stepping back to August 2005, I was conducting cross-cultural training and coaching sessions at a manufacturing facility. In the early months of the plant operations, tensions between the American and Korean teams were mounting.

Startup operations are always a daunting task. The additional cultural dimensions and language differences only compounded the odds of having a smooth launch.

Recognizing the challenges, senior Korean leadership asked if I could provide team-building workshops that would allow the respective managers to better address escalating concerns and issues.

Consensus was that the problem was “cultural”—Koreans not understanding Americans and visa-versa. I had been working across their organization for several years and I had dealt with what I thought were similar situations.

However, a few hours into the team-building workshops I uncovered the true cause of the strained relationship, but it was not what I had expected.

Most of the American teams were production veterans—hand picked because they had been top performers at Ford, Toyota, Nissan, Honda, Mercedes Benz, and GM North American plants. In contrast, the Korean teams were career employees—most having worked for a decade or more at a sister plant in South Korea.

What surfaced in discussions was that many of the new American managers had been searching in earnest for a Way—documented policies and procedures that would guide them in decision-making and day-to-day work. For example, former Toyota managers looked for a model similar to the Toyota Way, while others who had worked for Ford Motor Company sought standard operation procedure manuals (SOPS). Not finding a set Way resulted in some Americans feeling that there might be a communications and language issue. More concerning, a few hinted strongly at trust issues and that Koreans were deliberately withholding vital information.

Listening to the group, I had a realization. Over the years working with the company and other Korea-based businesses, I found sharing historic background and differences between Korean culture and other cultures as a proven, effective and commonly accepted cross-cultural learning model. Nevertheless, it became crystal clear to me that what was truly needed in this situation was to clarify and impart an intangible—the Way or vision.

A Shared Mindset

Jumping forward several years… on a number of occasions I have shared my quest to better understand the companies’ Way (and triggered by the work at the plant ) with veteran Korean staff and executives. Time and time again, I found those long employed by the Company reflecting for a moment and then stating frankly that the company’s approach was not easy to explain.

For example, one senior Korean pointed out that within company there are several management styles and approaches to tackling an issue depending on the person’s lineage.

Groomed by their seniors, junior members of teams adopt the mentor’s methodology and leadership style—some “hard” and demanding, others “soft” and preferring collaboration.

Another executive imparted that their Way was acquired over time. He added that, with the exception of some minor differences among the sister companies, the transferring of key people among divisions, creates a shared mindset.

At a minimum, Korean teams understand the thought process and methods of others across the organization regardless of the affiliations.

The Korean executives did agree that understanding the corporate mindset by both Koreans and non-Koreans working across the organization was vital to the continued success of the Company.

In Contrast

Recognizing lessons learned in incorporating a Way in the operations of other American plants, I’d like to share a success model. In 2009 Korea based Kia Motors Manufacturing Georgia’s senior leadership took a bold approach Day One. The crafted their “Kia Way.” Key elements include:

 Continuous Improvement

 One System One Team

 Effective 2-Way Communication

 Cooperative Mindset

 Harmony Ÿ Teamwork Ÿ Trust

At the core, the “Kia Way” aligns teams—Korean and American. In particular, it provides continuity as new Korean expatriates are assigned to the plant, as well as Americans formerly employed within the manufacturing industry and who join the team in Georgia.

All said, I am strong advocate of crafting a “Way,” for Korean operations overseas—one that addresses and tailored to local needs while still aligning with the global organization Culture.

Would you like to schedule a time to discuss steps to implement a “Way” in your organization?

To facilitate and with my rather demanding workload and travel, Stacey, my personal assistant at stacey@koreabcw.com can schedule us for a time.

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Everything Korea, November 9 Episode: Mentoring Korea Expatriates

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It’s common for Korean overseas business to embed Korean expatriates in their local operations. Their functions and responsibilities vary with each company, but frequently an expat’s role is liaison between Korea and the local subsidiary.  

For westerners unfamiliar with the Korean model, an expat’s responsibilities usually translate into the Korean required to sign off on all departmental decisions—trivial to substantial. This can be a huge challenge when newly assigned expats have limited background in or knowledge of the host country’s operations and market.

They do however know the mother company procedures well. They have been successful at their past assignments. And, they often were assigned to the headquarters’ overseas support teams, have traveled extensively to subsidiaries, and were educated or experienced life outside Korea. However, like western teams, their experiences and skills can vary.

Once overseas, workload can strong impact an expats’ performance.  Cognitively, they recognize localization is needed but, especially if under pressure to perform and hit goals, may defer to their former Korean HQ procedures and cultural norms.

What I strongly suggest is American management mentor new expats.  Here are my suggestions.

  • Mentoring Koreans is building on the relationship.
  • Express genuine willingness to support. Tell them that you care.
  • Ask, and listen to whatever they want to talk about.  
  • Then respond anecdotally if possible.  In many cases, share what other successful expats have done well in the past.

BTW

In Korea most team members have a Mentor within their company, in fact that’s the role of a Senior.  Much of the mentoring happened when they go out to diner with alcohol drinks.  Knowing it may be difficult to share with the boss their challenges, Mentors use the effects of drinking to get their teams to open up and talk.  

Would you like to schedule a time to discuss mentoring?  

To facilitate and with my rather demanding workload, Stacey, my personal assistant at stacey@koreabcw.com can schedule us for a time.

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Everything Korea, November 2 Episode: Deconstructing the Murky

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Supporting clients and their challenges requires getting to the core issues. It’s distinguishing between what are the organizational and what are the cultural impasses then providing practical solutions and work through’s.

Much of my work is first listening carefully to clients and their challenges.  Equally valuable is walking around the corporate offices, observing and capturing multiple viewpoints.

Nothing beats being onsite. Nothing beats getting face to face.

Too often, I find challenges as murky, complex and layered with frustrations, so a deconstruction is needed. Not to mention there is a growing Korean business dimension to an overseas operations.

In most cases I bring a fresh perspective—one rooted in years working with Korea-facing business.   I’d like to share that in addition to mentoring, I have recently began to work directly on specific and very select high profile projects with clients.  To often an initiative that can dramatic improve local operations fails to get the needed support or approval from Korean local leadership or from the mother organization in Korea. I work to ensure these proposals get taken seriously.

Make sense? 

Why not schedule a chat?   http://www.meetme.so/southerton

 

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